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ENGLISH FOR PUBLIC EXCELLENCE: Basic Frontliner Communication in Local Government Offices

The book "English for Public Excellence: Basic Frontliner Communication in Local Government Offices" is designed to empower these public servants. By bridging the gap between local administrative duties and international communication standards, this book provides practical tools for everyday interactions. Whether it is a warm greeting, a complex institutional explanation, or professional telephone etiquette, this book focuses on building the confidence needed to serve a global audience without losing the essence of local courtesy. This work is the result of a collaborative effort to support the vision of making Surakarta and other local regions world class destinations. We hope this resource serves as a practical guide for frontliners to navigate their roles with greater ease and professionalism.

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