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CONVERSATIONS OF ENGLISH FOR HOTEL
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CONVERSATIONS OF ENGLISH FOR HOTEL
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Sinopsis
This book is a comprehensive language guidebook designed specifically for EFL students or individuals working in the hotel industry who wish to enhance their English communication skills. This book focuses on common situations and conversations that hotel staff encounter on a daily basis, equipping them with the necessary vocabulary, phrases, and expressions to provide exceptional service to English-speaking guests. The book begins with an introduction to essential hospitality terminology and covers the basics of greetings, introductions, and building rapport with guests. It then progresses to different areas of hotel operations, including front desk services, concierge assistance, housekeeping, food and beverage, and event management. Each chapter features a range of practical scenarios, dialogues, and exercises that simulate real-life situations. Through these interactive exercises, readers have the opportunity to practice their English skills and gain confidence in using the language effectively. The book also incorporates cultural considerations, ensuring that hotel staff understand and respect the customs and expectations of international guests
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978-623-195-423-7
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